Help centre:
Booking & travel related information for travelers!
Car rental / hire booking: Manage your booking >
Requirements for collecting a car booked, online: - You have your rental voucher, valid driving license and a credit card in the driver’s name. Also carry other means of identification like passport. Hotel / Flight booking: If you need to change, cancel your booking, contact that hotel, airline or travel agency who sent you booking confirmation. You will find their contact info on booking confirmation itself or on their website. Online hotel check in: Check in online the day before you arrive. You can check in by -Your Reservation number + last name. For fast check out, return your keys at the time of departure, and hotel will send your invoice by email. This is possible when hotel is offering such facility. Flight check in: The online check in procedure is different per airline. In most cases you can check online with:- Your airline number + your last name OR - Your e-ticket number + your last name Many airlines provide online passenger and baggage check in facility on their website between 24 – 72 hours prior to departure. Check in at the airport: Arrive at the airport at least 2 hours in advance of departure for domestic flights and 3 hours in advance of departure for international flights. Check in by - using self service kiosks at the ticket counter, on airline website or on the ticket counter. While flying on a code-shared flight, you will go the “operated by” airline for baggage drop, gate and /or ticketing counter. If you have E-tickets: If you are flying with multiple airlines, ask airline representative for your connecting flights boarding pass or check in on each airlines website. Misspelling in name while booking flight ticket: While flying internationally, it is essential that your flight ticket have the same spelling of your name as mentioned on your passport. Otherwise, immigration can deny entry to the country altogether. Also airlines will view any deviations, however minor, as a lapse and may not issue a boarding pass during the time of check-in. So it is important you get the spelling corrected before traveling. You can speak to the airlines directly. Normally, airlines charge a small fee for changes in your booking details. When your passport is going to expire soon; can you still book a ticket? Yes, you can book a ticket. Generally you have to enter your passport details during the online check-in just before departure. In the mean time you can apply for a new passport. Can you let someone else travel on your ticket and thus change the name? Hardly any airline allows a full name change. When a complete name change is allowed, it usually involves high costs. Want to change the date of your outbound or inbound flight? Changing flight ticket always involves costs. Read ticket conditions attached to your ticket. What are fare conditions? All air tickets have fare conditions attached to them which determine the price. Common among them is whether ticket is refundable or not. A ticket that allows you to change the dates of your travel without charge or to receive a full refund if you cancel your travel plans will be more expensive, but useful when you think your travel plans might change. While booking online, simply click 'Fare Conditions’ to view the rules relating to any given flight before adding it to your itinerary. Baggage allowance: After booking a flight, your allowance will be shown on your E-ticket. You can book extra baggage on the website of airline by paying excess baggage charge. Baggage allowance varies with airline and type of ticket you book. It can be 15 kg to 42 kg. Go to the website of airline to see how many kilos you can carry. For hand luggage, generally it is up to 8 kg and in size of 25 x 35 x 55 max. Generally, low cost airlines do not include hold luggage in their airfares. So it is advisable to add luggage to your trip before departure to avoid any extra costs at the airport. Check airport delays and status info. > Vacation rental: Contact vacation rental owner/ manager directly to get info. with whom you booked your rental. Cruise vacation, spa vacation and eco tour booking: Once you submit an enquiry form on our partner website “real adventures”, related service providers will you and serve you directly. Could not find your answer?
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